Shipping policy
Delivery Timeframes
We aim to dispatch all orders promptly. Standard delivery within the UK typically takes 2–4 working days from the date of dispatch.
Shipping Costs
- All our artificial grass products are delivered at our standard rate visible at checkout when you enter your address.
- All other products are delivered at a rate visible at checkout when you enter your address.
- We offer free delivery on orders with a value of £250 and over.
Delivery Areas
We currently deliver to all mainland UK addresses. If you are located in Northern Ireland, the Scottish Highlands, or other remote areas, please contact us prior to ordering for a delivery quote and timeframe.
Dispatch Times
Orders are usually dispatched within 1 working day. You will receive an email confirmation with tracking details once your order has been shipped.
Missed Deliveries
If no one is available to receive the delivery, our courier will leave a calling card with instructions on how to rearrange delivery or collect your parcel. Please follow these instructions promptly to avoid delays or returns.
Delivery Issues or Damaged Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receipt. Be sure to include your order number and clear photos where applicable so we can resolve the issue swiftly.