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FAQs

Quick answers about orders, delivery and returns.

Operated by Buy Status Limited. Registered in England and Wales, company number 12123652.

Artificial grass installation guide

  1. Prepare the base

    Clear turf, weeds and debris, then compact a suitable sub-base.

  2. Lay a membrane

    Add a weed barrier and any required foam underlay.

  3. Roll out the grass

    Allow it to settle, keep the pile direction consistent, and trim the edges neatly.

  4. Join and secure

    Use joining tape and adhesive for seams, then secure the edges.

  5. Brush and finish

    Brush fibres upright. Regular brushing keeps your lawn looking fresh.

Care and maintenance

Brush the fibres occasionally to keep the pile upright. Remove leaves and debris, and follow the care advice for your chosen grass.

Frequently asked questions

How is the grass priced?

Grass is priced per square metre. Choose your width and length in the product calculator to see the total.

Can I order a free sample?

Yes. Use the free sample link on the product page to compare colour and texture at home before choosing your grass.

Should I order all my grass together?

Yes. Shades may vary slightly between manufacturing batches, so order your full requirement in one go.

Can I return cut-to-size grass?

Cut-to-size or made-to-measure grass cannot be returned for a change of mind. See the full returns policy for details.

Returns & Refunds · Contact Us